How Our Legal Terms Apply to You
When you open an account with us, you enter into a binding agreement governed by the terms set out on this page. These terms cover your eligibility to use our services, which depends on local law in your jurisdiction, as well as the rules around deposits
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made through DANA, OVO, GoPay and QRIS. Each payment rail carries its own processing record that forms part of your transaction history under our data policy. We retain transaction logs for a minimum of 12 months to meet our internal audit requirements. Any dispute arising from
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a QRIS or GoPay transaction is handled through our dedicated legal resolution channel, reachable via live chat or email within 48 hours. Indonesian account holders in regions such as Yogyakarta are subject to the same universal terms, with no region-specific carve-outs applied. We revise these terms
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periodically; the date at the bottom of this page reflects the most recent update.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.