Reference

How login omtogel Handles Your Personal Data

This Privacy Policy explains exactly what data login omtogel collects when you open an account, deposit via DANA, OVO, GoPay, or QRIS, and interact with our platform —…

Data encrypted end-to-endNo third-party data salesDANA, OVO, GoPay & QRIS transaction privacyAccount data deletion on request24-hour support for data queries
login omtogel How login omtogel Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

If you have a question about how your data is stored, want to request a correction, or need to ask about account deletion, our privacy support team is available around the clock. You can reach us via live chat directly inside the platform, by email at our dedicated privacy address, or through WhatsApp between 08.00 and 24.00 WIB. We aim to acknowledge every data request within 24 hours and resolve it within seven working days.

Team online

Live Chat

Access live chat from inside your account dashboard, available 24 hours a day. A privacy agent will pick up your conversation and walk you through your data rights step by step.

Email Support

Send your data access or deletion request to our dedicated privacy inbox. We aim to respond within 24 hours and complete the action within seven working days of receiving your request.

WhatsApp

Message our team on WhatsApp between 08.00 and 24.00 WIB. Useful for quick questions about what data we hold, how your DANA or OVO transaction records appear, and correction requests.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Information

From cookies to account deletion, every step of our data handling is designed to keep your information under your control.

Encrypted Storage

All personal data is stored using AES-256 encryption at rest. Payment references from DANA, OVO, GoPay, and QRIS are stored separately from profile data so a single breach cannot expose both sets of information simultaneously.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can opt out of non-essential cookies at any time via the cookie settings panel accessible from your account preferences page.

Retention Policy

Account data is retained for as long as your account remains active plus a further 12 months after closure, in line with financial record-keeping requirements. After that period, personal identifiers are permanently deleted from our systems.

Third-Party Sharing

We do not sell your data to advertisers or marketing networks. Data is shared only with payment processors — DANA, OVO, GoPay, QRIS — and identity verification partners strictly necessary to operate your account.

Account Security Alerts

Each time a new device logs into your account, we send an email notification immediately. If you do not recognise the login, the alert contains a one-click link to lock the account while you contact support.

Data Correction & Deletion

You can request a correction to any stored personal detail or ask us to delete your account entirely via live chat or email. Deletion requests are completed within seven working days, subject to legal retention obligations.

Your Privacy Questions, Clearly Answered

Below are the questions we receive most often about our data practices. Each answer reflects the actual process your request goes through — not a generic policy summary. If your question is not covered here, reach out via live chat or WhatsApp and we will respond with the specific detail you need.

We collect your name, email address, phone number, and a government ID reference for identity verification. Device and IP data are also logged each session to protect your account from unauthorised access and flag unusual activity quickly.

No. We record transaction reference numbers and timestamps for your deposit and withdrawal history, but your full payment credentials remain with the relevant payment provider. We never have access to your wallet PIN or account password.

We retain personal data for 12 months after account closure to meet financial record-keeping requirements. After that window, all personal identifiers are permanently deleted. Transaction logs may be kept in anonymised form for statistical purposes only.

Yes. Submit a data access request through live chat or email and we will compile a summary of the personal data we hold. We aim to deliver this within seven working days of receiving and verifying your request.

Contact our privacy team via live chat, email, or WhatsApp between 08.00 and 24.00 WIB. State that you want a full account and data deletion. We will confirm within 24 hours and complete the deletion within seven working days, subject to any legal retention period.

We do not share your data with advertisers or data brokers. The only third parties who receive any of your data are DANA, OVO, GoPay, and QRIS for payment processing, and identity verification partners. No external marketing access is permitted.

Use the one-click lock link in the security alert email, then contact our live chat team immediately. We will suspend login access, review session logs, and walk you through securing your account and verifying which data was accessed.